Primary Duty

Manages performance, development, and evaluation of Quality staff.  Responsible to oversee quality processes for team.  Responsible for cultivating client and account relationship to ascertain and maintain an ongoing partnership.  Drives reduced cost, continual performance improvement, and increased revenue.  Oversees team quality initiatives.

Plan, coordinate, and direct training programs and staff.  Manage performance, development, and evaluation of training staff.  Responsible to oversee training processes for site.  Cultivate client and account relationship to ascertain and maintain an ongoing partnership.  Drive reduced cost, continual performance improvement, and increased revenue.  Oversee the effective design of adult classroom learner and facilitator materials and post training follow-up in support of client programs to ensure superior workforce preparation.  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Essential Duties and Responsibilities

1.     Develop and cultivate partnership with operations management.

2.     Hire and develop functional team of Quality Specialist to provide superior Quality support.

3.     Establish and maintain a productive environment of Quality processes.

4.     Efficient utilization of staff.

5.     Maintain accurate measurement and reporting of all assigned Performance Management umbrella activities to establish accurate statistical baselines and to assist in on-going analysis of performance.

6. Own the implementation and effectiveness of all training programs.
7. Hire and develop a functional team of instructors to provide superior training programs.
8. Promote efficient utilization of staff across accounts to reduce cost of training activities.
9. Confer with business clients, operations staff, and quality personnel to identify training needs.
10. Compile training policies, programs, and schedules based on knowledge of identified training needs, company processes, or changes in products, procedures or services.
11. Select appropriate instructional procedures or methods such as individual training, group instruction, demonstrations and computer-based training.
12. Organize and develop training materials and testing and evaluation procedures.
13. Mentor and evaluate assigned instructors on effective training techniques.
14. Maintain records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees.

SUPERVISORY RESPONSIBILITIES

Supervise/manage/direct the selection, training, development, appraisal, and work assignments of personnel.

OTHER DUTIES AND RESPONSIBILITIES

1.     Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

2.     Participate in proactive team efforts to achieve department and company goals.

3.     Provide leadership to others through example and sharing of knowledge/skills.

4.     Perform other duties as assigned.

Qualifications

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university and three to five years related experience and/or training; or equivalent combination of education and experience.

 Language Skills

Ability to read, analyze, and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies and/ or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or boards of directors.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Reasoning Ability

Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, musical notes, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Computer Skills

Demonstrated use of intermediate computer operations (basic programming in 3^rd and 4^th generation languages, relational databases, and operating systems) and intermediate software packages 9word processing, spreadsheet, graphics, etc.)

Planning/Organization

1.     Prioritize tasks.

2.     Handle multiple tasks simultaneously.

3.     Handle multiple projects simultaneously.

4.     Prioritize, organize, and delegate assignments

Physical Demands

Physical activity will be light and non-strenuous.  While performing the duties of this position, the employee is regularly required to sit and talk or hear, and to use hands to finger, handle or feel.  The employee is occasionally required to stand, walk and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds. Close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), and color vision (ability to identify and distinguish colors) required.
Work Environment

The work environment is usually a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.  Noise is moderate and typical of a business office.

Travel

Occasional overnight travel (up to 20%) by land and/or air.

Work Schedule/Hours

40 hours per week. Extended hours as necessary to fulfill responsibilities. Shifts vary depending account needs or requirements.   Must have flexible schedule.